FAIM Quality Certified
AMR joined FIDI as an affiliate member in 2021 after the stringent audit by EY
The FAIM Quality Certification is unique in its kind and sets the benchmark for quality services in the international moving and relocation world.
Developed by FIDI Global Alliance
Behind FAIM stands FIDI, the global alliance of international moving and relocation companies. Its goal is to unite quality-minded parties around the world, creating strong partnerships and raising industry standards.
Independently Audited
FAIM accredited companies are regularly audited by an independent third-party, currently EY, ensuring that all companies adhere to the same high standards. Demonstrating FAIM compliance is a mandatory requirement to become a FIDI Affiliate, and affiliated companies must comply with the FAIM Compliance Procedure at all times in order to maintain FAIM certification.
Wide-ranging and stringent requirements
FAIM certified companies do not only have to comply with operational requirements relating to the quality of service and supply chain management, they also need to prove they are financially and organisationally healthy Click here to see AMR's directory at FIDI.
Technology Empowered Service
AMR leverages cutting-edge moving management software, staying at the forefront of industry technology for efficient, consistent, and swift service delivery. Utilizing Moveware, a comprehensive CRM for moving, AMR effectively manages the entire moving process, covering pre-move, operational planning, manifesting, moving documentation, step-by-step procedures, worldwide agent communication, and post-move reviews. To streamline the pre-move survey process, AMR employs the Mobi Survey App. This user-friendly tool not only reduces surveying time but also enhances data accuracy. The application facilitates a more professional moving estimate by allowing surveyors to generate on-site estimate sheets with specific details. These estimates can be easily shared via email, airdrop, and other communication channels such as WeChat and WhatsApp. AMR always steps out first enthusiastically to utilize new emerging technology. Digital packing list is the one we recently started to use (in March 2022).
A digital packing list in moving surpasses handwritten counterparts with efficiency, organization, and instant accessibility for customers, ensuring accurate and collaborative item tracking, while its compatibility with other tools enhances overall efficiency, saving customers from signing multiple pages and contributing to environmental conservation through digital documentation. Since 2019, AMR staff have been equipped with remote work capabilities and infrastructure, enabling them to work from home and stay closely connected to each moving file, ensuring a powerful response during the COVID period with no customer feeling that their moving file was neglected. During these challenging times, our commitment to seamless customer service remained unwavering. The remote work setup allowed us to maintain open lines of communication, promptly address concerns, and adapt to evolving circumstances. Our team's dedication ensured that every client experienced a smooth transition, reinforcing our reputation for reliability and customer satisfaction. As we move forward, this adaptability continues to be a cornerstone of our service, providing peace of mind to those entrusting their moves to AMR. Our strategic technology investments empower us to excel in scheduling, real-time tracking, and communication, thereby optimizing the relocation process. This commitment enhances organizational efficiency, minimizes errors, and elevates the overall customer experience through transparent and collaborative interactions between clients and movers.
Moving Experience
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On average, AMR staff have over 10 years of moving experience, experienced moving veterans bring you a wealth of knowledge and expertise to the table, enabling you to navigate and overcome various moving challenges efficiently.
Our deep understanding of logistics, strategic planning, and potential obstacles in the relocation process allows for proactive problem-solving. Moreover, our honed communication skills and familiarity with the intricacies of the industry contribute to a smoother overall moving experience, instilling confidence during what can be a stressful time.
AMR staff proudly hold accreditations from FIDI EiM and LiM Training, showcasing their international compliance and sufficient skills. Additionally, our commitment extends to LRN ethics and compliance training courses, ensuring our team not only meets industry standards but also upholds the highest ethical practices in every aspect of our services.
Instant Destination Rate
Collaborating with MATT, AMR offers global partners instant destination rates, extending our services to major cities like Beijing, Chengdu, Chongqing, Guangzhou, Hong Kong, Kunming, Nanjing, Shanghai, Shenzhen, Suzhou, Tianjin, Wuhan, and more—totaling coverage in over 30 cities. For access, please reach out to cs@amr-relocation.com.
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